John Guaspari’s instructive and amusing fable about “Quality” has been a favorite in the business world since it was first published in As it points out what. The secret to the success of I Know It When I See It lies in its stylish delivery of a JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two. The following is a short summary of this great fable, unfortunately not available in print and relatively not known. The book was written by John.

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How could the clients still say that the quality was not good? In time, more and more competitors appeared on the market.

He’s also authored seven best-selling training videos and hundreds of articles and columns. Really an exceptional story. His ideas have been translated into three highly successful video training programs.

Feb 02, Riikka rated it really liked it Shelves: Ex-library with the usual stamps.

A fable about quality – I know it when I see it (John Guaspari)

They did not quite understand how to do better and were puzzled on “try harder”. Everybody was very happy for a while expecting that all quality problems are gone The clients are only interested that the products do what they expect them to do, nothing else. Visit our Beautiful Books page and find lovely books for kids, photography lovers and more. Didn’t they do their best in the past?


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I could have just read the epilogue! Your Online Bookstore Condition: Ships with Tracking Number!

Some of them were specialized like Excite Inc. Until one day when a client came to the Punctuation Inc. The clients are the only ones entitled to rely on their intuition when it comes to knowing what quality is. Has wear to the cover and pages. The Customer Connection and Theory Why.

All their clients were thrilled by the changes that the Punctuation Inc. The Best Books of Sign up to receive offers ii updates: Every manager who’s ever wrestled with that abstract thing called ‘quality’ will, I’m sure, get quite a kick out of it.

Nov 30, Rishab Gaba rated it it was amazing. Clean, tight, white, no marks.

I Know It When I See It

DJ improved with new, clear mylar cover. Very lightly used, mild signs of handling – unmarked.

DJ has tiny wrinkles along first 2″ of top front edge from spine. The last conclusion was that the only thing left to change was the system. Contains some markings such as highlighting and writing. In terms of criticism, the story is not that compelling and the main points, if summarized, would only fill an index card. One of these managers was blaming the other for not doing enough checking, the other manager was defending his department’s errors by explaining that this is why they have inspectors, so they can catch the errors.


Brian Vosburgh rated it it was ok Sep 22, John rated it liked it Mar 07, Showing best matches Show all copies. Dena Fleming rated it really liked it May 18, So this is what they did. In order to do this, lots of product inspections would be needed and lots konw new workers to be hired inspectors.

A fine copy in fine dust jacket. I have read a couple of these “Modern Fables” and this one was not so ,now. Oct 18, Joseph Cognard rated it it was amazing. Your Satisfaction is Guaranteed. Sofiya Ruseva rated it really liked it Dec 14, He organized a meeting with all his staff.