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Beatriz rated it it was amazing Oct 03, Assim, o presente trabalho foi realizado em duas fases: Just a moment while we sign you in to your Goodreads account.

The behavioral consequences of service quality. Developing alternative perspectives for quality in higher education. Consumer perceptions of service quality: Donna marked it as to-read Apr 29, Services on Demand Journal.


National and corporate customer satisfaction indexes: Journal of Business Researchv. Customer-centric six sigma quality and reliability management. International Journal of Service Industry Managementv.

Refresh and try again. ABSTRACT This work seeks to identify and assess the perception of customers students qjarta the services provided in a Higher Education Institution HEI in Serra Gaucha, by identifying the attributes that have an impact on their satisfaction levels and the dimensions or factors related to quality that can be suggested in the search for a competitive differential in post-graduate specialization courses.

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Quality measurement and quality assurance in higher education. Discordo totalmente” e “7. Return to Book Page.

Melissa Fox rated it it was amazing Jun 04, Fundamentos de pesquisa de marketing. Quality of team service: The International Journal of Educational Managementv.

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Beyond service quality dimensions in higher education and towards a service contract. Academy of Management Learning and Education dimeensao, v. The University of Michigan, Fabio Junio marked it as to-read Jul 09, Strengthening the satisfaction-profit chain.


Open Preview See a Problem? A national customer satisfaction barometer: Using aftermarketing to maintain a customer base.

Journal Qualitative Health Researchv.

Are marketers deluding themselves with reported coefficient alphas? Customer satisfaction, market share and profitability: The determinants of service quality: Competing on the eight dimensions of quality. Francine Alvares Silverio marked it as to-read May 14, Perceived quality, customer satisfaction, market share, and profitability. Planejando e conduzindo entrevistas individuais.

Service Management and Marketing: Danilo Pereira rated it really liked it Jan 04, Totalmente insatisfeito” e “7. A multi-stage model of customers’ assessments of service quality and value.